Most it service management itsm software follows ITIL, which sounds bureaucratic but really just gives everyone shared vocabulary for these steps. Underneath sits a rules engine handling the routing and a knowledge base so the same fix doesn't get re
Posted by servodesk 18 days ago (https://guestpostglobal.com/@servodesk/moving-it-support-to-cloud-based-it-service-management-what-actually-changes)

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